Terms & Conditions

TERMS & CONDITIONS

Please read our Terms and Conditions (“Terms”) carefully. By making a purchase you are confirming that you have read the Terms and agree to be bound by them. These Terms together with the items listed in paragraph 2 below, constitute a contract between you (the client) and us (Department of Endurance Ltd).

1. INTRODUCTION
All classes, courses and workshops are supplied by Department of Endurance Ltd (company number 09730781) trading as Department of Endurance with registered office at 739A Fulham Road, Fulham, London, SW6 5UL, United Kingdom and are subject to the following express Terms. In these Terms “we”/”us”/”our” means Department of Endurance Ltd. And “you”/”your”/”yours” means you, the direct client.

2. BOOKING CLASSES
The cost of each class/course/workshop will be shown clearly on the online timetable. Classes must be paid for at the time of booking. Bookings for classes can be made up to 28 days in advance via the online timetable on the website. In some cases we may also be able to accept bookings over the phone or in person at our premises. It is your responsibility to ensure that you have made your booking and submitted payment correctly. Please ensure you check in to confirm your attendance at class and avoid any relevant late cancellation (no show) fees.

3. PAYMENTS AND REFUNDS
Payments can be made online to Department of Endurance. Please note the expiration date of the product you purchase. Once a purchase has been made, refunds and transfers are not permitted. In some circumstances, account credits may be made and later redeemed in the way of classes, workshops, or other services Department of Endurance may offer.

4. CANCELLING YOUR BOOKING
If you’re no longer able to make the class, please visit the “My Info” area of your account as soon as possible and select “My Schedule” to log the cancellation so that your space can be offered to another student. Cancellations must be made online at least 12 HOURS prior to class. Please manage your bookings online to help ensure others who are waitlisted have time to join their allocated slot.

5. MAKING A CHANGE TO YOUR BOOKING
You may change your booking for a class, without charge up to 12 hours before the start of your class/course/workshop that you have booked. You may change or cancel a class booking online by visiting the “My Info” area of your account as soon as possible and selecting “My Schedule” to log the change.

6. IF WE CANCEL YOUR BOOKING
In the event that we cancel a class or classes that you have booked, we will contact you by email or telephone to let you know. It is your responsibility to ensure that your contact details are up-to-date in our records. Whenever available, at the time of cancellation we will offer you the choice between:
1. having your Department of Endurance account re-credited with the price of the cancelled class; or 2. being transferred to a class at an alternative date and time.

7. BOOKING CONFIRMATION
Your booking is not complete until you have received a booking confirmation from us. Please make sure you receive a booking confirmation before you attend the class. If you do not receive confirmation please contact us by email. Prices are subject to change at any time before we accept your booking. All classes are offered by us subject to availability. We do not guarantee availability at any time.

8. COMPENSATION
We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. Our liability to you may be mitigated to the extent the loss or damage is attributed to: 1. your own fault; 2. a third party unconnected with the provision of our services; or 3. events which we could not have foreseen or avoided even if we had taken all of the responsible precautions. Our liability to compensate you will to a reasonable amount with regard to factors as whether the loss or damage was due to a negligent act or omission by us.

We are fully committed to doing everything we can to look after you and help you look after yourself during your time with us.

Department of Endurance Ltd, 739A Fulham Rd, London SW6 5UL. United Kingdom
Company No:09730781 T: 020 7013 0707 E: info@doendurance.com